Terms of Sales
These conditions of sale are concluded on the one hand by the company Allegra share capital of one thousand euros whose head office is located at 32 rue Gauthey, Paris 75017 , registered in the Paris Trade and Companies Register under number 951 929 090 hereinafter referred to as “ Allegra .” and managing the Allegra cosmetic site, www.allegracosmetique.com and, on the other hand, by any natural or legal person wishing to make a purchase via the Allegra cosmetic website , www.allegracosmetique.com hereinafter referred to as "the buyer ".
Article 1: object
These conditions of sale aim to define the contractual relations between Allegra and the buyer and the conditions applicable to any purchase made through the Allegra cosmetic website , www.allegracosmetique.com . The acquisition of a product through this site implies unreserved acceptance by the buyer of these conditions of sale, of which the buyer acknowledges having read prior to his order. Before any transaction, the buyer declares on the one hand that the purchase of products on the Allegra cosmetic site, www.allegracosmetique.com is not directly related to his professional activity and is limited to strictly personal use and on the other hand have full legal capacity, allowing it to commit to these general conditions of sale.
The Allegra company retains the possibility of modifying these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in force on the date of the order by the buyer.
Article 2. Products
The products offered are those which appear on the Allegra cosmetic website, www.allegracosmetique.com from the company Allegr a, while stocks last. The Allegra company reserves the right to modify the product assortment at any time. Each product is presented on the website in the form of a description listing its main technical characteristics (capacity, use, composition). The photographs are as faithful as possible but do not commit the seller in any way . The sale of products presented on the Allegra cosmetic site, www.allegracosmetique.com is intended for all buyers residing in European Union countries .
Article 3. Prices
The prices appearing on the product sheets in the internet catalog are prices in Euros (€) all taxes included (TTC) taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the products. The Allegra company reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the buyer. The prices indicated do not include delivery costs, invoiced in addition to the price of the products purchased depending on the total amount of the order. In mainland France, for any order greater than or equal to 50 euros including tax , shipping costs are free.
Article 4. The order
The buyer can place their order online using the online catalog and the included form. The buyer has the opportunity to check the details of his draft order and correct potential errors.
The buyer must accept these general conditions by clicking on the link indicated to validate the order. In addition, he will have to select the address and delivery method and validate the payment method.
Accepting the price and description of the products available for sale is synonymous with any order. Any dispute concerning this subject will be made within the framework of a possible exchange and the guarantees mentioned below.
Seller reserves the right to block Buyer's order until the problem is completely resolved in certain cases, such as non-payment, wrong address or other problem on Buyer's account .
The buyer will be informed by e-mail if an ordered product is unavailable.
The order for this product will be canceled and possibly refunded, the rest of the order remaining closed and final.
If the buyer wishes to contact the Allegra company, he can do so by email at the following address: info@allegracosmetique.com.
Article 5. Electronic signature
The online provision of the buyer's credit card number and the final validation of their order will be considered proof of agreement and will be considered as: Fees related to the purchase order must be paid and all transactions must be signed and explicitly accepted.
In the event of fraudulent use of the bank card, the buyer is invited, as soon as this use is noted, to send a letter to info@allegracosmetique.com
Article 6. Order confirmation
At the latest at the time of delivery, the seller will confirm the contractual information by e-mail.
When the order is shipped, the seller will send a second email to the buyer to notify them of delivery.
When placing the order, the buyer is informed that both emails will be sent to the email address they entered at the time of identification.
The seller cannot be held responsible in the event of an error in entering the electronic mail address and non-receipt of electronic order and delivery confirmation messages.
Article 7. Proof of the transaction
Computer information stored in Seller's computer systems will be considered evidence of communications, orders and payments between the parties. Purchase orders and invoices are archived on a reliable and durable medium which can be used as proof.
Article 8 . Payment terms
To pay for their order, the buyer has the opportunity to choose from a variety of payment methods offered by the seller and displayed on the seller's website.
When validating his order form, the buyer guarantees to the seller that he has the authorizations possibly necessary to use the payment method he has chosen.
In the event of refusal of authorization for payment by credit card from officially accredited organizations or non-payment, the seller reserves the right to suspend all order management and delivery. The seller reserves the right to refuse any delivery or to honor an order from a buyer who has not paid a previous order in full or in part or with whom a payment dispute is in progress.
The buyer may be asked to send a copy of an identity document and proof of address to the seller by e-mail to info@allegracosmetique.com as part of this verification. The seller will only validate the order after receipt and verification of the parts sent. In the event of an order exceeding €500 including tax, the situation will be identical.
Confirmation of an order implies acceptance of the current conditions of sale, acknowledgment of having in-depth knowledge of them and renunciation of relying on one's own conditions of purchase. All information provided as well as the recorded confirmation will constitute proof of the transaction. The Allegra company will send an email to confirm the registration of the order if the buyer has an email address and has entered it on their order form.
If the buyer wishes to contact the Allegra company, he can do so by email at the following address: info@allegracosmetique.com.
Article 9 . Reservation of title
The Allegra company retains full ownership of the products sold until the total price, including fees and taxes, is collected.
Article 10 . Withdrawal
The buyer has a period of fourteen working days from delivery of the order under article L121-20 of the Consumer Code to exercise his right of withdrawal and have the product returned to the seller for exchange or refund free of charge, with the exception of return costs.
Article 11 . Delivery
Shipping times, while stocks last, will be those indicated below, except in cases of force majeure or during periods when the online store is closed, which will be clearly announced on the home page of the site. Web: Deliveries in mainland France last 2 working days while deliveries in the European Union last 3 working days. Shipping times begin the day after the order registration date, which is indicated on the order confirmation email and sent by the seller to the buyer.
The buyer will be immediately informed if the ordered product is unavailable and will have the option to cancel their order. The buyer will then have the possibility of requesting either the exchange of the product or the reimbursement of the sums paid within 15 days at the latest of their payment.
The order form indicates the delivery address, which can only be in the agreed geographical area. La Poste delivers orders by COLISSIMO or Chronopost, a delivery service with tracking and delivery without signature. Delivery times are given for information purposes only; if they exceed thirty days after the order, the sales contract will be terminated and the buyer will be reimbursed. The buyer will be able to receive the tracking number of their package by email from the Allegra company. Delivery to the buyer's home by the buyer's agent. In the event of the buyer's absence, he will receive a delivery notice from his postman, allowing him to collect the ordered products from the nearest post office within the deadline. indicated by the postal services.
The buyer is responsible for transport risks as soon as the goods leave Allegra's premises. In the presence of the Post Office employee or the delivery person, the buyer is required to check the condition of the packaging of the goods and its contents upon delivery. Within three days of delivery, any protest must be made to the carrier in the event of damage during transport.
Article 12 . Delivery error
Any delivery error noted must be reported to the seller as soon as possible.
The complaint form can be sent by email to the following address: info@allegracosmetique.com.
The seller will assign an exchange number for the affected product(s) after receiving the complaint and communicate this to the buyer by email. The exchange of a product can only take place after receiving a transaction number.
In the event of a delivery or exchange error, any product to be refunded or exchanged must be returned to the seller in its entirety and in its original packaging by Colissimo, accompanied by proof of deposit to the address indicated by E-mail.
Article 13 . Guarantee
The legal guarantee provided for by articles 1641 et seq. of the Civil Code applies to all products sold by Allegra. Within thirty days after delivery, any complaint, request for exchange or request for reimbursement must be made by e-mail to the following address: info@allegracosmetique.com.
In the event of a lack of conformity, the seller will replace the non-compliant product with a similar item or the same product. The replacement will be made within one month at the latest from receipt of the damaged item.
The seller informs the buyer that he must store the products in the following conditions: clean and healthy place at room temperature, without temperature variations. If the products have not been stored in the conditions indicated or if their expiry date has passed, even though the products have been delivered within a reasonable time before this date, the seller may refuse its guarantee.
Section 14 . Withdrawal periods
The buyer has 14 days from the delivery date of their order to return any item that does not suit them and request an exchange or refund free of charge, with the exception of return costs, which remain the responsibility of the buyer, in accordance with the provisions of the Consumer Code. In the event of separate delivery of several items ordered at the same time, the withdrawal period will only begin from the day on which the last item is delivered.
As an exception, cosmetic and hygiene products covered with a seal will not benefit from any right of withdrawal if the buyer has unsealed them after delivery for reasons of hygiene and health protection. All returned products must be in their entirety and in their original packaging, complete, intact and in perfect resalable condition. Any product damaged or whose original packaging is damaged will not be refunded or exchanged.
Article 15 . Return procedure
The buyer has 14 days from receipt to inform the seller by email at info@allegracosmetique.com of their desire to return the product. He can choose whether or not to use the withdrawal form available on the seller's website.
The product must be returned to the seller in its entirety, without opening and in its original packaging, by Colissimo Recommended to the address indicated by email.
This right of withdrawal is exercised without penalty, it being understood that the buyer is responsible for return costs. The Post Office must return any package weighing less than 30 kg. In the case of an exchange, the buyer must pay for reshipping.
In the event of a refund request, the seller will make every effort to reimburse the buyer within 14 days of receipt of the refund request. If applicable, this period will be extended for the time necessary for recovery of the product or receipt of proof of its return by the buyer. The original delivery charges, if ordinary, will be included in this refund. Specific delivery costs, such as express deliveries requested by the buyer, will remain their responsibility. This period will be determined from the date on which the first of these events takes place.
If paying by credit card, the buyer will be reimbursed by crediting their bank account (secure transaction).
Article 16 . Force majeure – Act of the buyer
Any circumstances beyond the control of the parties which prevent the normal execution of their obligations are considered as causes for exemption and suspension of the parties' obligations.
The party invoking the circumstances referred to above must notify the other party of their occurrence and disappearance immediately.
All irresistible, unforeseeable, inevitable facts and circumstances beyond the control of the parties cannot be prevented by the latter, despite all reasonably possible efforts, will be considered as force majeure. Blockage of means of transport or supply, earthquakes, fires, storms, floods, lightning, shutdown of communication networks or difficulties specific to communication networks external to customers are considered cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals.
The parties will come together to review the impact of the event and determine how the contract will be executed. If the force majeure lasts more than 3 months, the injured party may request termination of these general conditions.
Finally, by providing proof that the non-performance or poor performance of the contract is attributable to the buyer, the seller may also exempt himself from all or part of his liability.
Article 17 . Partial non-validation
If one or more of the clauses of these general conditions of sale are considered invalid by a law, a regulation, a case law or a final decision of a competent court, the other clauses will retain their full force and scope.
Article 18 . Non-Waiver
The fact that one of the parties does not take advantage of a breach by the other party of any of the obligations covered by these general conditions cannot be interpreted for the future as a waiver of the obligation. in question.
Article 19 . Reservation of title
The seller reserves ownership of the products until the price is paid in full.
Article 20 . Risk transfer
The transfer of risks begins as soon as the buyer or the third party designated by him takes possession of the product.
Article 21 . Responsibility
In the distance selling process, the Allegra company is only bound by an obligation of means. It cannot be held liable for damage caused by the use of the Internet, such as loss of data, intrusion, viruses, interruption of service or other unintentional problems.
Article 22 . Intellectual property
The Allegra company is the owner of all elements present on the website www.allegracosmetique.com. The elements of the site, whether in the form of a photo, logo, visual or text, cannot be reproduced, exploited or used for any reason whatsoever, even partially.
Article 23 . Personal data
Allegra is committed to protecting the confidentiality of information that customers must provide to use certain services. Law No. 78-17 of January 6, 1978 governs all information relating to this subject. The user has the right to access, modify and delete information that concerns him or her. He can make the request by e-mail to the following address: info@allegracosmetique.com at any time.
Article 24 . Litigation
These distance selling conditions are subject to French law. For all disputes or disputes, the competent court will be that of Paris.
Article 25 Anti-waste law
On February 10, 2020, the Anti-waste law for a circular economy (AGEC) added to article L. 541-10-13 of the Environmental Code an obligation to register producers with the public authority ( ADEME), which assigns them a unique identifier. The producer can prove that he has fulfilled his EPR obligations by using this Unique Identifier (UID). The ADEME UDI for Allegra is FR381898_01SOPS.